The policy is written in simple language. The specific legal obligations of Ash St. when collecting and handling your personal information are outlined in the Privacy Act 1988 and in particular in the Australian Privacy Principles found in that Act.
We encourage you to read this policy carefully so that you understand our information handling practices.
1. How we collect personal information
We only collect personal information by lawful and fair means.
For the most part we collect personal information directly from you. We also collect personal information when acting for clients, during our business dealings and through interactions via our website, social media, seminars, conversations and so on.
We will handle any unsolicited information in accordance with law, including destroying or de-identifying such information where we are permitted to do so by a relevant law.
2. Information we collect
The type of information we collect includes your name, addresses, phone numbers, email addresses, profession or occupation, preferences, payment details and other information to assist us to conduct our business and act for our clients. Occasionally, we may collect sensitive information, such as health information, membership of professional or political associations, criminal records etc.
3. How we store your personal information
We take all reasonable steps to keep any personal information we hold about you secure. We use physical security measures and restrict access to electronic records to protect your personal information from misuse, interference or loss and from unauthorised access, modification or disclosure.
Access to personal information is limited to those of our personnel who specifically need it to carry out their business responsibilities. Our employees are contractually bound to respect the confidentiality of any personal information held by us.
4. How we use your personal information
We use your personal information for the purpose for which it was collected and related purposes, including:
(a) providing advice and assistance and communicating with you;
(b) promoting, managing and improving our products and services;
(c) conducting our business;
(d) providing seminars and other training;
(e) statistical purposes; and
(f) to comply with our legal obligations.
We will not otherwise use or disclose personal information unless:
(a) you consent to the use or disclosure;
(c) the disclosure is otherwise permitted, required or authorised by or under law including the Australian Privacy Principles.
5. Quality and correction
At all times we strive to ensure that the information we hold about you is accurate, complete and up-to-date. If at any time you believe the personal information that we hold about you is not all of these things, you should let us know. We will take steps that are reasonable in the circumstances to correct the information.
We do not collect personal information about people who access the Ash St. website, except where personal information is voluntarily supplied.
7. How we share personal information with other organisations
We do not rent or sell your information nor do we share personal information with any third-party advertiser or ad network.
We may share your personal information with:
(a) service providers under contract who help with our business operations, such as technology services or marketing, however these contracts dictate that these service providers may only use your personal information in connection with the services they perform for us and not for their own benefit;
(c) law enforcement, government officials or other third parties pursuant to a subpoena, court order or other legal process or requirement applicable to Ash St. or any related entity.
8. No disclosure to overseas recipients
We do not disclose your personal information to overseas recipients in the course of delivering our services, except as needed when acting for our clients.
9. Right to access and correct your information or opt-out
You have a right to:
(a) access your personal information handled by Ash St.; and
(b) ask us to update or correct it; and
(c) opt-out of receiving direct marketing communications from us.
You can contact us for any personal information we hold which is not readily accessible to you. We may charge you a fee where access is provided. We may refuse to provide access if the privacy legislation allows us to do so, in which case we will provide reasons for our decision as required by law.
10. Other important information
If you have any concerns regarding this policy, you should contact Ash St. at email@example.com.
If contacting us does not resolve your complaint, then you are entitled to make a complaint to the Office of the Australian Information Commissioner.